Customer service is a critical component of many businesses. Customers often cut companies loose when their experience is poor and exact revenge on airlines that lose bags, cable providers that keep them on hold, and dry cleaners that never seem to get it right.
When servicing your Chevrolet, there are several advantages to choosing an authorized dealership.
You’ll Save Time
A poorly maintained car can be a nuisance, especially when you need it for work or road trips. It’s hard to predict when your vehicle will break down or need servicing, and most people are pressed for time, especially in the case of a severe problem.
Dealerships typically offer loaner cars or shuttle services so you can get to where you need to go while your vehicle is being repaired. They also often stock OEM parts and fluids designed specifically with your model in mind and usually come with a warranty to back them up.
Smaller shops tend to have less staff and can sometimes provide you with a one-on-one relationship with the technician who worked on your vehicle. This makes it much easier to communicate what repairs were made and why and can give you confidence in the work done.
You’ll Save Money
Dealerships in Lebanon typically use genuine car parts for all repairs, meaning broken or faulty pieces are replaced with exact duplicates that meet manufacturer specifications. They also work with reliable parts suppliers to keep costs down for their customers.
Plus, dealership technicians know your specific make and model of vehicle. Taking it to an independent mechanic may result in a lower-quality job, and they may need help understanding your truck and a factory-trained technician. For instance, for those seeking used Chevys near Lebanon, a reliable dealership offers a diverse selection of pre-owned Chevrolet vehicles in excellent condition, catering to varied preferences and budgets.
If your car is still under warranty, bringing it to the dealership is often a better option because you can save on service fees. Many dealerships even offer free car rentals or loaner vehicles to keep you on the road until your vehicle is repaired. This is especially true with luxury automotive brands.
You’ll Get the Best Service
A dealership has the advantage of having technicians specifically trained in a particular car brand, which can give you confidence in their work. They also use OE, or original equipment, parts, which are exact duplicates that have passed the manufacturer’s tests. This may be a bit more expensive than an aftermarket part, but the warranty on these parts is often included with your repair.
Additionally, many dealers will know any recalls or service bulletins that apply to your vehicle. This information is often not available to independent mechanics.
Another benefit of choosing a dealership is that they usually have access to the latest brand-specific diagnostic equipment. This is a significant advantage over independent shops, which often rely on older equipment.
You’ll Get the Best Parts
When you have your car serviced at the dealership, they will use genuine OEM parts. This means they are the same parts your vehicle came with when it rolled off the assembly line and will be installed according to factory specifications. In contrast, aftermarket parts are often generic and may need to fit your vehicle well. This can lead to performance and safety issues or even void your warranty.
Many dealerships also offer a labor warranty for their work, which will help to protect you from expensive repairs down the road. Additionally, they will record all maintenance and repairs performed, which can be helpful if you decide to sell your vehicle.
Finally, many dealerships will offer complimentary loaner cars for customers who need alternative transportation while their vehicle is in the shop. This can benefit busy people who need to get around town while their car is being fixed.
You’ll Get the Best Warranty
Unlike other automakers, Chevrolet offers its owners the option to purchase an extended vehicle protection plan after their original warranty expires. This is a much better alternative to prepaid maintenance because it provides complete coverage for your Chevy and a national record of when this maintenance was done.
Additionally, dealerships can offer OEM (original equipment manufacturer) parts for your vehicle rather than generic aftermarket parts that may not fit your car correctly or cause performance issues. Dealerships also have access to factory-trained and certified technicians, which will help ensure your repair is completed correctly. This is a benefit that many independent mechanics do not provide. Some parts are usually available at the dealership for discounted prices. This will also save you money on the cost of your repairs.
